Ethics in Protocol
by Ines Pires, December 2017
Protocol is driven by standards and decisions, often hundreds or more per day. Some of those decisions are small and barely noticed while others are prominent and make the difference among the people we serve. Some require deep thought because they involve people, VIPs, brands and resources. And sometimes these factors are in conflict, creating a dilemma and perhaps significant risks. My question is, how people with no ethics can teach? Or how people that cannot position themselves in tough decisions can be good brand ambassadors or protocol professionals, where courage and integrity is a must?
While protocol officers normally know what to do, how to do it can become a puzzle — especially when stakeholder interests conflict. Like all leaders, protocol officers build trust by the way they make decisions. Like one of the ISPD main experts and Former Deputy Chief of Protocol of the Austrian Chancellery Thomas Sladko usually says: “There are no Second Chances in Protocol!”.
It is important that the, how to do it, can be doubtful yet is instrumentally important. It is really true that there are no second chances and all protocol professionals know that. Ethics is the discipline of “how to do it best”. To guide behaviour and help with tough decisions, the ISPD+ Innovation in Diplomacy crafted the Global Standards Code of Ethics, Protocol professional Conduct and an Ethical Decision-Making Framework. To deepen your knowledge and perspective, we invite you to Join the Global Elite -Professional Network and Global Community for Business Diplomacy & International Protocol, that count already with more than 700 members all over the world and you can benefit from numerous articles, papers, webinars and free eLearning courses.
When unethical behaviours arise, take action and use our ethics complaint and review process in the profession contact us for it firstname.lastname@example.org
The Impact of Ethical Decisions in Protocol
“Protocol is about the others not about our selves” I usually say. When practiced to the highest standards protocol with ethics increases the quality and quantity of the global wellbeing of the people we serve and the reputation we own. When we choose a long-term decision instead of short term for a instant gratification avoid ethical shortcomings. Ethical lapses, in a globalised world, violates international standards and common codes of conduct that often causes the loss of respect.