Train The Officer

Train The Officer

  • Train The Officer

Training and Qualifying Officers to work in the field of Communication,Protocol and Events (3 – 7 July 2017)

  • Communication Skills
  • Briefing Skills
  • Public Speaking Skills
  • People Management Skills
  • Leadership Skills
  • Performance Skills

Session 1
Communication Skills (3h)

This session offers an introduction on communicating under pressure. General communication is one of the most common terms, and a lot of people think that they communicate very well and that’s generally true in “normal” circumstances. However, good communication skills under pressure have to be developed and they are interlinked with personality and awareness. The greater the participants’ awareness of how that communication works, the more effective their communication will be. Furthermore, this course discusses techniques for handling difficult messages and scenarios, such as losing face, handling conflict, conveying ‘bad news’, and communication misunderstanding.


Session 2
Briefing Skills (3h)

This session offers an introduction to the field of cross-cultural communication looking at how people, companies and institutions from different cultural backgrounds communicate with each other. It discusses the features of collective and individualistic societies and notions of time, hierarchy, distance, intimacy and verbal expression. It offers key principles from the fields of communication, philosophy and conflict resolution to establish ways in which people from different socio-historical backgrounds can learn to communicate successfully with each other.


Session 3
Public Speaking Skills (3h)

Whether participants have never spoken in front of a group and need the basic skills for success or they want to take their existing public speaking skills to the next level, this session will allow them to understand how to gain confidence in an organised manner and emerge as engaging communicators.


Session 4
People Management Skills (3h)

This session offers a comprehensive review and discussion on how to manage people in different positions. Be it protocol, event organisation, security, diplomatic corps, communication departments, or any deadline-oriented position, a certain set of skills is necessary to manage a team of people. This course provides participants with an understanding of the different elements that need to be considered when planning a team. It discusses the processes that need to be in place for the executive and operational level teams. The session, furthermore, discusses the relationship to be established between the teams and people that need to be managed, ranging from employees to consultants to external stakeholders and service providers.


Session 5
Leadership Skills (3h)

This session focuses on the leadership skills of people in concrete positions so they have the confidence, responsibility, and authority to make a real difference in their organisations. Leadership is one of those things that’s often hard to define and even harder to apply with the right dose of accountability, authority, and responsibility. This course provides participants with scenarios of individuals who become leaders, individuals who should ideally be leaders, and individuals who had to take in more responsibility assigned by their current jobs. It, furthermore, discusses scenarios where managers have to take the next step and go beyond being good to become top-notch leaders within the organisation.


Session 6
Performance Skills (3h)

The course focuses on “managing” as a process that is on-going – one that focuses on helping people develop their day-to-day performance. It offers a parallel discussion between performance, deadlines, and expectations. The course will also aid participants with direct reports so that they can review and assess progress. Furthermore, it will help in the development of skills and confidence of the person being appraised or of the person who needs to appraise others. It discusses where blocks could exist in giving and receiving honest feedback. The participants will learn the basics of non-procrastination and how to provide long-term, professional, and efficient care for those in the team.